David Gillard
New Zealand Wood Worker & 
Designer & Creator & Artist.

   

David Gillard
New Zealand Wood Worker

FREQUENTLY ASKED QUESTIONS

SHIPPING & RETURNS

Everything we sell is in stock here in NZ, and we ship everything out as soon as possible within 48 hours in a lot of cases, we don't like waiting, and know you probably don't either.

We will ship via NZ Post or Courierpost. but this may vary depending on whether we are sending them to a Rural Delivery address. If you need something shipped in a particular manner, please let us know and we will try to oblige, but this may cost extra.

Courierpost should be 2 - 3 Days

Standard shipping times as supplied by NZ Post are:

Within NZ: 3 working days

Please note that NZ Post no longer ship across town the next day. Additionally it is common for packages to take a week to be delivered.

Internationally: 3-16 working days

We stand behind all of our products, if there is a problem with something you bought from us, please let us know and we will work to fix it.

Where do you deliver to?

We offer New Zealand wide freight for all products in the Wood Grain NZ range.  All stock items are usually despatched within 48 hours of payment.  If you require delivery overseas, please email us your delivery address and we can provide a quote for freight which will be in addition to the product price.

Can I pay by cheque?

Yes. Contact us and we can advise you of the process. Your order will be processed once your cheque has cleared.

Can I pay for my order on delivery?

Unfortunately we are unable to offer payment upon delivery as our preferred carriers are not equipped to receive payments. As such full payment is required before your order is despatched.

How do I make payment via direct deposit?

Please email your order to woodgrainnz@gmail.com   Don't forget to include the following information: * Contact Name * Delivery Address * Phone Number * Order Details We will reply with a invoice and instructions on how to make payment within 24hrs.

What currency do you accept?

Wood Grain NZ accepts New Zealand dollars. If you live outside of New Zealand please state this in your enquiry of a product and we will advise the converted price in your local currency.  Payment can be made via paypal.

How to Care for a Wood Grain NZ Handmade Chopping Board

To maintain their beauty and durability, the board needs to be oiled frequently with a oil that is food safe and long lasting or you can purchase our food safe New Zealand Manuka beeswax and oil.  Pour or rub the oil onto the board, cover the whole area, both faces and all edges and allow to soak in overnight. The oil will absorb into the wood. Continually oil the board until no more oil can be absorbed. For Manuka beeswax and oil instructions are on product.   The board should not be soaked in water or washed in a dishwasher, as excessive subjection to water, as with any wood item may have an adverse effect on it. After wiping your board clean leave on its side with the Rimu engraving facing up to dry overnight.  Keep the board out on direct sunlight as timber may crack.  By following this advice your board should offer you many years of service.

How to Care for a Wood Grain NZ Kitchen Utensil/ Rolling Pin

To maintain their beauty and durability, the pin and utensils can be oiled frequently with our food safe New Zealand Manuka beeswax and oil.  Rub the oil onto the item cover the whole area, all surfaces and all edges and allow to soak in overnight then wipe off with paper towel. The Pin or utensil should not be soaked in water or washed in a dishwasher, as excessive subjection to water, as with any wood item may have an adverse effect on it. After wiping your item clean leave on a drying rack overnight.  By following this advice your board should offer you many years of service.

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